Clear answers before you set off
Everything about booking, flights, luggage, payment and changes, without small print.
- 8 frequently asked questions
- Rides available 24/7
Is your question not listed?
Tell us about your journey. You will get a personal answer, not an automated reply.
Your journey
Flights, pickup, luggage and travelling with children.
Yes, 24/7 and seven days a week. Rides between 11 PM and 6 AM have a night surcharge included in the upfront price.
Hyundai IONIQ: two large and two small suitcases. Mercedes Vito: four large and four small suitcases. Not sure? Mention it when booking and we will confirm whether it fits.
Yes, free of charge. Tell us your child's age when booking and we will bring the correct seat.
Yes, mention it when booking. Stops under 10 minutes are free; longer stops use the waiting rate.
Booking and payment
Pricing, business payment and cancellations.
Based on distance, passenger count, luggage, vehicle class and time of day. You see the full amount before confirming. No hidden fees and no dynamic pricing.
Yes. Business clients can use invoice billing with 30-day payment terms. Request an account through the contact form.
Free up to 6 hours before the ride. Within 6 hours we charge 50%; within 1 hour or for a no-show we charge the full amount.
Ready to plan your journey?
Enter your route and see the fixed price before booking.