Clear answers before you set off
Everything about booking, flights, luggage, payment and changes, without small print.
Your journey
Flights, pickup, luggage and travelling with children.
What happens if my flight is delayed?
Share your flight number and scheduled arrival time. We check changes around your ride and coordinate the pickup time with you personally. The first 30 minutes of waiting time are included for airport pickups.
Do you drive at night as well?
Yes, 24/7 and seven days a week. Rides between 11 PM and 6 AM have a night surcharge included in the upfront price.
How much luggage can I bring?
A Standard vehicle fits 4 large suitcases and 4 carry-ons. Mention unusual luggage in your booking and we will confirm that everything fits.
Will my child get a car seat?
Yes, free of charge. Tell us your child's age when booking and we will bring the correct seat.
Can I make a stop along the way?
Yes, mention it when booking. Stops under 10 minutes are free; longer stops use the waiting rate.
Booking and payment
Pricing, business payment and cancellations.
How do you calculate the price?
Based on distance, passenger count, luggage, vehicle class and time of day. You see the full amount before confirming. No hidden fees and no dynamic pricing.
Can I pay by company card or invoice?
Yes. Business clients can use invoice billing with 30-day payment terms. Request an account through the contact form.
What if I need to cancel?
Free up to 6 hours before the ride. Within 6 hours we charge 50%; within 1 hour or for a no-show we charge the full amount.
Ready to plan your journey?
Enter your route and see the fixed price before booking.